HOW DO YOU FIND OUT MORE OR MAKE A BOOKING? 

We hope that our website has given you a clear picture of the type of holidays, service and properties we offer but we are always happy to answer any detailed and specific questions you may have. Our friendly team has first-hand experience of all our locations and if there is anything they can’t answer personally they will certainly know a man who can! Please telephone us on 020 8847 8700 

Our office hours are: Monday to Friday 0900 - 1730 and Saturday 1000 - 1500. 

When you have decided on your preferred dates and location, just telephone us or complete the booking form on this website and we will make the necessary reservations, subject of course to availability. In order to confirm the booking we require a deposit of £100 per person, plus any applicable prepaid airfares or relevant insurance premiums, or the full balance if you are booking within 8 weeks of travel. We accept cheques and most types of debit cards and credit cards. Regrettably in order to keep the price of our holidays competitive, we have to pass on a credit card processing charge, so a 2% fee will be added for payments made by Visa or Mastercard and a 2.5% charge for payments made by American Express. There is no charge for payment made by debit card. If you wish to make your initial payment by cheque we allow 5 working days for its receipt but the booking is deemed to be confirmed and our booking conditions apply from the time that you make the reservation. 

We have allocations on most of the properties listed in this brochure, so we can usually confirm availability instantly for most of our holidays. However, some of the smaller hotels and individual villas work on a request basis, which means that we will need to reconfirm the availability when you come to make a booking. The same applies to scheduled flights, and in cases where we have already filled our contracted allocation at your chosen accommodation. To request flights or accommodation, we need to take your full details, including a credit card number as a guarantee for your deposit, and will confirm the booking back to you as soon as we receive confirmation from our suppliers, which is usually within 24 hours. 

We are also happy to accept bookings via certain independent travel agents. Please ask us if your local agent is on our list.

WHAT HAPPENS NEXT? 

Once we have taken your deposit we will issue a confirmation/ invoice, which you should check thoroughly as soon as you receive it. If there are any errors or omissions please advise us immediately, as any changes made at a later date will incur amendment fees. Your confirmation acts both as your contract and final invoice, so you should make a diary note of the date that your balance is due. 

Should you wish us to automatically deduct the final balance on the due date from the same credit or debit card please let us know at the time of booking. Tickets will be dispatched to you approximately 14 days before you travel. 

WHAT IS INCLUDED IN OUR PRICES? 

• Return Monday daytime charter flights to Dalaman, or scheduled flights where specified. Please click here for full flight details. 
• Accommodation and any meals specified. 
• Transfers from Dalaman airport to and from your accommodation if you are booked on our Monday charter flights, unless a complimentary car is included in the cost.
• Complimentary cars, where specified. 
• All airport and local government taxes. 
• Maid service, linen and towels. 
• Services of our local Representatives and Agents. 
• A small ‘goodie bag’ of basic provisions and drinks on arrival at your first centre, in our self-catering properties. 

WHAT EXTRAS ARE ADDED TO YOUR INVOICE? 

• Any applicable flight supplements. 
• Any additional car hire or car-hire upgrades. 
• Any pre-booked private transfers. 
• Any room upgrades or optional board supplements.
• Handling charges for payment by credit card (Visa/Mastercard 2%, American Express 2.5%). No extra charge for payment by debit card.

WHAT COSTS ARE YOU RESPONSIBLE FOR? 

• Travel to and from your UK departure airport. 
• Turkish Entry Visas (payable on arrival in Turkey)
• All meals except those in-flight, where provided or where a board basis is specified. 
• Personal travel insurance. 
• Fuel for hire cars. 

WHAT ABOUT CHILDREN AND INFANTS? 

Children between 2 and 16 receive the reduction specified at the bottom of each price panel as long as they are sharing a self-catering accommodation with two adults. For hotels, child prices and applicable ages are clearly indicated in the relevant panels and again apply provided the child is sharing with two adults. Children are liable to pay any flight supplements in full. Infants under 2 pay just £35 and this charge includes the provision of cots, high chairs and car seats. Please indicate clearly at the time of booking if any of these are required or if you are planning to bring your own. Infants are not entitled to a flight seat. 

CAN YOU CHOOSE A MULTI-CENTRE HOLIDAY? 

If you wish to try two different locations during your stay in Turkey we are more than happy to advise you on your selection of properties. To calculate the cost of a two week twin-centre holiday simply take the two week cost for each property (based on your departure date from the U.K.) add them together and divide by 2. This does not include the cost of transferring between the two centres and we can quote you a price for a taxi, you can transfer yourself by hire car or our representative can help you with the arrangements locally. If you are planning a three centre holiday or to combine a stay put holiday with a gulet cruise, an exploring holiday or an Istanbul city break please ask us for a quote. Alternatively you could consider our Explore Turkey by Car options.

CAN YOU CHOOSE A LONGER STAY? 

It is sometimes possible for us to arrange a stay in excess of two weeks but this is very much subject to flight availability and will attract a flight supplement. Please ask us for availability and a quotation. 

ARE THERE ANY PROPERTIES AVAILABLE FOR SINGLE TRAVELLERS? 

We are able to accommodate single travellers in many of our self-catering studios and hotels. All our rooms are either twins or doubles capable of sleeping at least two people so there will be an under occupancy supplement. In some properties at certain times of the year the supplement may be minimal so please ask us for a quotation. 

WHAT IF YOU HAVE ANY SPECIAL REQUESTS OR MEDICAL PROBLEMS? 

Any special requests must be advised to us at the time of booking and whilst we will endeavour, wherever possible, to meet or pass on to suppliers any reasonable special requests we cannot always guarantee that they will be fulfilled. If you or any member of your party has any medical condition or disability which may affect your holiday, it is vital that you tell us before you confirm your booking so that we can advise as to the suitability of the chosen accommodation. 

CAN YOU MAKE A BOOKING FOR THE FOLLOWING YEAR? 

As many of our properties are so unique to avoid disappointing our regular customers we have initiated a pre-booking system to allow repeat bookings for 2010. We hold the property that you occupied for the same period the following year until one week after you return from holiday. You can confirm the property by paying the normal deposit either by credit or debit card or by cheque. This is on the understanding that if you are unhappy with the up to date price once the new brochure is released we will refund the deposit or transfer your booking to another property of your choice, subject of course to availability. We are also more than happy to take advance booking from new clients or for a change of property on the same understanding but you should bear in mind that as per the above the previous year’s guests have the first option until a week after their return. 

WHAT SHOULD YOU EXPECT FROM YOUR SURROUNDINGS? 

Our locations and properties are all chosen to give you a relaxing but authentically Turkish holiday. Many of our properties are in beautiful rural areas where it is likely that you will experience the sight and sounds of some local wildlife and farm animals. In many of our locations you will exist in close proximity with the local population so their way of life should be not only observed and enjoyed but also respected.

It should also be remembered that, although we make every effort to provide all the facilities you would expect from your holiday, you are in the southern Mediterranean and it is possible that from time to time, especially in high summer, you may experience such things as a temporary power cut or water shortage. In the low season and on Public Holidays some of the public facilities may not be available and during local festivals villages which are normally peaceful may be transformed. Sadly there are no seasonal building restrictions in many areas and we have no control over such matters but we will endeavour to keep track of any planned long term construction and withdraw any properties likely to be adversely affected. Any short term local ‘DIY’ activities are however totally beyond our control.

WHAT SHOULD YOU EXPECT FROM YOUR ACCOMMODATION? 

Our properties are chosen primarily for their location and appeal and although they are all of a good standard they are not necessarily luxurious. Our self catering properties are all equipped with linen and towels which are normally changed twice per week and maid service is provided a minimum of twice a week, often more frequently. Beach towels are provided courtesy of Cachet Travel in all self-catering properties, but will not be changed during your stay.

All our self-catering properties are equipped with sufficient crockery, cutlery and glassware for the maximum occupancy and utensils suitable for preparing simple meals. Kitchen facilities in Turkey do not normally include ovens, washing machines or dishwashers but there are some exceptions and details are given in the individual property descriptions. Irons, ironing boards and hairdryers are also not the norm. The mention of satellite or cable TV indicates that some international channels will be available; but this often only extends to one or two news channels in English.

For apartments without air conditioning we are able to provide fans if you request them at the time of booking. Many of our properties have solar power so water may be tepid rather than piping hot especially in the early mornings and at night time but most have electrical back-up for use during cloudy spells.

Our brochure is prepared and photographs taken well in advance so some of the décor and facilities may be updated. It is also impossible to describe and photograph each individual apartment so whilst all the main facilities will be common to all the layout and furnishings may differ slightly.

Maintenance and repairs may need to be undertaken from time to time in order to keep properties up to the standards we require and our staff make health, safety and quality control checks. You however are responsible for any breakages or damages caused by you or any member of your party during your stay in your accommodation. It is your responsibility to either put things right or advise our local representative so that she can replace things and recharge you before your departure.

The hotels we use, although varied in size and style, all have immense charm and attentive service. They all hold Government or Turkish Ministry of Tourism licences but there is no national grading system that equates with the generally accepted international standards.

WHAT LOCAL SUPPORT IS THERE? 

We have our own representatives based in the Oludeniz and Kalkan areas and if you are arriving at Dalaman on our Monday charter flights they will meet you and ensure that you are transferred to your accommodation as efficiently as possible. They will visit you once or twice during your stay, if you so wish, and offer any friendly advice and guidance that you may need to make the most of your stay. Should you encounter any difficulties they are just a telephone call away and have all the local contacts needed to solve most problems. Our gulet crews are excellent sailors with a wealth of local knowledge. For those of you Exploring by Car and taking holidays to Istanbul or Cappadocia your local hoteliers and hosts are a mine of information and you will be supplied with contact telephone numbers for both our staff in Turkey and in the UK in case of any difficulties.

TRANSFERS

Your transfer costs to and from the airport to your accommodation are included when you travel on one of our Monday daytime charter flights. Where we have included a complimentary car this is collected from and returned to the airport and transfers are therefore not included. This also applies for the special car hire rates at Black Tree Cottages and in Datca and Orhaniye. Transfers are also not included in the price of any of our exploring itineraries, Istanbul or Cappadocia (with the exception of hotel Ukabeyn) holidays. Whenever you are collecting a car at the airport we will provide you with detailed instructions to allow you to find your property easily.

The approximate driving/transfer times from Dalaman Airport are as follows:

WHAT PASSPORT, VISA AND HEALTH REQUIREMENTS ARE THERE? 

It is your responsibility to ensure that you have a current passport valid for travel to Turkey and a visa should you require one. British citizens need a full 10 year passport valid for the duration of their holiday. Please note children under the age of 16 including infants who are not already included in their parent’s passport will require their own passport. We suggest that the passport’s validity extends for six month longer then your planned return date. It is your responsibility to check passport and visa requirements with the Turkish embassy.

At the time of going to press British Citizens travelling to Turkey must purchase an entry visa at the airport of arrival. The cost of this is £10 and must be paid in sterling rather than local currency. If you do not hold a British passport it is vital that you check current entry requirements with your own Consulate or the Turkish Embassy.

Always check with your doctor as to which inoculations and health requirements are advisable or necessary for your holiday well before you travel. Information on health is contained in the Department of Health leaflet available from most Post Offices. 

Foreign Office Travel advice is readily available from the Travel Advice Unit, 1 Palace Street, London SW1E 5HE. Telephone 020 7238 4503, fax 020 7238 4545. Travel advice is also available on the internet at www.fco.gov.uk 

WHAT ELSE IS THERE TO CONSIDER? 

Our Booking Conditions are clearly laid out and you should read them carefully before making your booking. They should answer many of your remaining queries but please don’t forget we are approachable and available on 020 8847 8700.